Privacy Policy

1. Who We Are

This website is operated by Common Wisdom Consultancy Ltd, a company registered in England & Wales (company number 11259477) whose registered address is 28 Wilton Road, Bexhill On Sea, East Sussex, TN40 1EZ, United Kingdom ("we", "us", "our").

For any questions about this policy or your personal data, please contact us at ozan@commonwisdom.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

• Information you provide directly: Your name, email address, phone number, and any other details you share when you contact us, engage our services, or subscribe to communications.
• Messaging data: If you communicate with us via WhatsApp or other messaging platforms, we process your phone number and message content to respond to your enquiries and provide our services.
• Technical data: Your IP address, browser type and version, time zone setting, operating system, and platform, collected automatically when you visit our website.
• Usage data: Information about how you use our website, products, and services.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide, maintain, and improve our consultancy services and products.
• To respond to your enquiries and communicate with you, including via email, WhatsApp, and other messaging channels.
• To send you service-related notifications and updates you have opted in to receive.
• To comply with legal obligations and protect our legitimate interests.

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data, for example by opting in to receive messages via WhatsApp or subscribing to communications.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms.
• Legal obligation: Where processing is necessary to comply with applicable laws and regulations.

5. Messaging & Communications

We may use WhatsApp Business API and other messaging platforms to communicate with you. By opting in to receive messages from us, you consent to receiving service notifications, updates, and other relevant communications via these channels. You may opt out at any time by replying "STOP" or by contacting us at ozan@commonwisdom.co.uk.

Messages sent via WhatsApp are processed in accordance with WhatsApp's Privacy Policy and WhatsApp Business Policy. We do not send unsolicited messages and only contact individuals who have provided their explicit consent.

6. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers.
• Messaging service providers (such as Twilio for WhatsApp Business API).
• Analytics tools to understand website usage.

All third-party processors are required to handle your data in accordance with applicable data protection laws and only process data on our behalf and under our instructions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict our processing of your data.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at ozan@commonwisdom.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

9. Cookies

This website does not currently use cookies for tracking or analytics. Should this change in the future, this policy will be updated and appropriate consent mechanisms will be implemented.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.