In an ideal world, the healthcare system should work for everyone, including medical teams. However, the coronavirus pandemic has revealed an alarming truth. Healthcare systems all around the world are exhausted, overworked, and unable to meet the needs of their patients. Yet, rather than blaming local authorities and governments, we need to work as a community to highlight the things we want to give the healthcare system of the future.
It makes no doubt that there are still a lot of challenges to face before we reach the right balance of experience, services, and accuracy. However, the sooner we identify our expectations from healthcare, the sooner the business world can provide the necessary support.
A positive team
Businesses owners have been struggling to maintain their company during the COVID-19 pandemic. The situation has been challenging for everyone forcing many companies to shut down permanently or temporarily. Teams that could work remotely have had to relocate to a home office environment. However, doctors and nurses have been at the front of the pandemic activities, putting their own lives at risk to save others. Regaining the confidence of healthcare professionals is going to be tricky. The priority in the future is to establish a positive environment for professionals. Making the work environment safe should be a no-brainer. However, countless doctors and nurses have been affected in their workplace. It is the responsibility of the medical sector but also local authorities, governmental offices to help make healthcare centres safe for doctors and nurses. Even in a post-pandemic world, medical surgeries, hospitals, and other medical centres need to find ways of establishing a positive environment that supports professionals physically and emotionally.
A welcoming environment
How many patients enjoy planning a medical appointment? Nobody does. Medical appointments are unpleasant for a variety of reasons. A lot of patients complain about wasting a lot of time in the waiting room, while they get to see their GP for 10 to 15 minutes. The waiting room often feels unappealing and impersonal, which is worrying when you consider it is the place you’re likely to spend the majority of your time. Some patients also struggle to book appointments. In other words, as much as we need doctors, the healthcare sector can feel unwelcoming and inaccessible. Unfortunately, a lot of surgeries work on a tight budget and are unable to afford the necessary improvements. GPs require specialist accountancy help to maximise their capital allowance and make tax-efficient investments for the practice. With specialist advice, the healthcare sector can create an environment that alleviates patient stress.
A date-smart world
Digital technology is already a part of healthcare projects. Indeed, surgical robots were introduced over 15 years ago to allow surgeons to perform complex operations with minute precision. Mobile delivery robots that carry over 450 kg of medications and sensitive materials support nurses and doctors in US hospitals. It’s only a matter of time until they reach the rest of the world. It makes sense for the healthcare sector of the future to integrate digital science in the majority of its processes, making health services more accessible and performant. While no robot can replace a doctor, they can serve to support them.
How far are we from better healthcare? The truth is that the technology and services we need are already available. It’s now time for communities to bring healthcare to the next level, by supporting doctors and nurses in the most appropriate way, through engineering, financing, advising, and empathy.