Fleet Management Automation: Image – free for commercial use
Most industries are making use of automation now. You can do almost anything with automation, such as renting and collecting a car through your phone, buy your food shopping, and even use a self-driving car. You can even have video and audio devices that can fit in the home to send you all kinds of information. Despite all this automation, things can easily become disconnected. If you’re making use of automation to manage your fleet, here’s how to do it without losing the human element.
Ask the hard questions
If you’re going to make use of automation tools like vehicle fleet management software, think about which automation you actually need. Will the automation help lower costs, boost productivity, or allow your organization to run more efficiently? You need to know why you’re automating so you can plan things effectively.
Let your users drive fleet automation
Get feedback from your team of drivers, as they are the ones who will be most affected by the upgrades. Find out if they have any questions, comments, and concerns. The simplest way to do this is to hold a meeting where you can write down everyone’s thoughts. Allow for discussion, and make sure nobody feels criticized for their input.
This is the best time to push the direction of implementing automation to make sure it will be a success. This will aid your team in participating in the decisions that must be made. Upper management can push for new processes without consulting staff fast. This makes staff feel undervalued, so make sure the consultation.
Provide good communication
Proper communication is not just informing people that new fleet automation is being pushed out with no more information. Instead, provide communication that is helpful and makes people feel included.
It is essential that give people clear instructions on what they need to do moving forward, but you should also explain why you are asking them to do this. Communicate the what, the why, and the how clearly. Make sure you also address the answers questions that have been commonly asked, and give the responses to any common concerns.
Provide excellent support
Everybody will want a simple answer to their questions, but people will have a different method of communication that they prefer. Some people will like self-service assistance while other people will much prefer more one-on-one methods of support. Your support rollout should be designed to make sure everyone understands and feels clear on what is happening.
Try to offer different methods of support. This should include phone, email, self-service or any other relevant methods. Make sure that the support you do offer is of decent quality. Nobody will appreciate being frustrated by being offered service that doesn’t actually help. Be sure that you train your support team properly and that they have a good response time. Get feedback from staff who have used the support options, and use this feedback to address any problems with the offering and offer quality help.